Questions & Tips
Sometimes you just need good, honest advice.
We pride ourselves on taking time with each customer. That’s why Design One is a family jeweler. We want to be your jeweler for as many years as you and your family need one.
How does it work?
Okay so you are ready to sell some gold? Great. We make it easy for you. Just put it in a bag, tupperware, shoebox or any other container. Make sure everything is safely tucked away. Bring it in. We will be more than happy to help you determine what is worth selling and what is not.
Also see:What We BuyHow We Buy JewelrySelling Your Gold
Also see:How To Care For Your Pearls
You’re also welcome to bring your jewelry into our store. We can clean many items in a few minutes as well as offer maintenance and cleaning advice on your specific pieces.
Also see:How To Clean Jewelry At Home
Most insurance companies require you to update your jewelry appraisals every so often. A copy of your appraisal is kept on file, so that when it is time to update the item, we can do so easily and conveniently. If the item has been changed or updated in any way, we simply need to re-evaluate it at our shop for a nominal fee.
It’s a good idea to let us see your jewelry every so often to check prongs and daily wear and tear, for signs of weakness. We want to inspect it to ensure it’s in tiptop shape and ready for you to continue to wear safely.Roz Potenza
Design One always recommends that you use a third non-interested party when having your precious items appraised. What does that mean? It means that this person does not buy or sell jewelry. This person’s sole job is to appraise jewelry and has proper accreditations to do so. Our appraisers all have a G.G. which stands for a Graduate Gemologist. They don’t achieve this without a lot of study and hard work. Our appraisers are graduates of GIA (the Gemological Institute of America), which is the best and most recognized organization in this field.
We highly recommend that you insure fine, high-end jewelry items.
Only you know if something has sentimental value; if something is truly irreplaceable to you (e.g. a family heirloom), then you should consider insuring it.
However, not all jewelry needs to be insured. If you bring your piece to us, we can help you understand and evaluate the real market value of an item. There are additional factors, such as what insurance covers, and whether it’s more cost effective to pay the deductible versus simply replacing the jewelry itself.
Many times we bang our rings without even realizing it. (Ever find a bruise and you have no idea how it happened?) Normal daily wear and tear can take a toll on your jewelry and a simple blow can move or crack a prong. You can’t see this sort of thing with the naked eye. Most people find out that they have a prong issue because it either starts catching on things or they lose a stone.
Don’t clean your house or go to the gym in your lovely jewels. Are you thinking “when am I actually going to wear my jewelry if I have to keep taking it off?” I’m the worst offender because I don’t take my jewelry off either. I’ve also heard many stories over the years how someone lost a stone while gardening, they bent the shank of their engagement ring or the metal on their jewelry suddenly turned dark and they couldn’t figure out why. Household chemicals can really kick your jewelry’s butt. Even pedestrian things like perfumes and lotions can make a beautiful diamond look dull and lifeless. So, what to do? If you think you should take your stuff off, you are probably right. Hard work is hard on us and our jewelry. When in doubt, take it off and store it in a secure location. Note how I’m always going on about that secure location?
The last thing I usually recommend is a jewelry box, as it is a one stop shopping place for the career criminal, however, (*see my CRS statement) if that’s the place that works for you – it’s better than being lost in the bottom of a sock drawer. I suggest creativity when storing your jewelry at home but less is more. When choosing a location, think like a criminal, but don’t make it so hard that you’ll never find it again either. If you have a home safe, that is the best case scenario, but few of us have one of those.
I don’t recommend keeping all your fine valuables in one place either. One home invasion can wipe you out of generations of family jewelry. Safety deposit boxes are good for long term storage of jewelry you don’t wear every day. Use good old fashioned common sense and use the same place all the time. Don’t come up with a new place every two weeks, or it’ll be as frustrating as trying to remember all those computer passwords.
When traveling, consider leaving your good jewelry at home or in a safety deposit box. If you’re staying at a hotel, ask the front desk if they can hold it in the hotel safe.
Diamonds aren’t indestructible. They can scratch, crack and chip, so try to avoid any hard knocks. If you do give it a good whack, bring it in and get it checked. When taking your jewelry off, avoid sinks or floor vents. Don’t leave it where it can easily fall off an edge and into some nook where it can get lost forever.
Unless you are somewhere secure, like a bank or your favorite jewelry store, try to avoid taking your jewelry off in public places. Even your pockets can be risky. All you have to do is take something else out of your pocket, and your jewelry can inadvertently come out with it. One of the most popular methods is using a paper towel or tissue. Bad idea! I would love to know (statistically) how much jewelry gets thrown out accidentally on an annual basis. Tissues and paper towels get balled up and mistaken for trash all too often, so we recommend against it.
Ask Paul & Roz
We have over 35 years of experience working at Design One Jewelers, and we want to use that knowledge to help you with all your jewelry needs.
Do you have a question that you’d like to ask before heading out the door to the shop? Drop us a line. We will answer your questions to the best of our abilities, but feel free to look around our site too. You may just find the answer you’re looking for right here!