Frequently Asked Questions

Yes, we do. We buy all precious metals and gemstones, along with coins, fine timepieces (Rolex) and sterling flatware. Doesn’t really matter what the shape is or if it’s tarnished, crushed, broken or just basically ugly. We’ll buy it. As long as it is a karat gold, sterling silver or platinum. If you aren’t sure what you have, bring it in and we can help you sort through everything so that you can make an informed decision on what to sell.

How does it work?

Okay so you are ready to sell some gold? Great. We make it easy for you. Just put it in a bag, tupperware, shoebox or any other container. Make sure everything is safely tucked away. Bring it in. We will be more than happy to help you determine what is worth selling and what is not.

Also see:

What We BuyHow We Buy JewelrySelling Your Gold
Yes, we do both. We use the highest quality materials to professionally restring your fine strand of pearls so that you may enjoy them for years to come.

Also see:

How To Care For Your Pearls
Yes, and it can be fairly simple.  For a quick fix just use some rubbing alcohol on a Q-tip or in a small bowl to give your diamonds a little sparkle before heading out the door.

You’re also welcome to bring your jewelry into our store. We can clean many items in a few minutes as well as offer maintenance and cleaning advice on your specific pieces.

Also see:

How To Clean Jewelry At Home
Yes, we have a certified gemologist and a goldsmith that can do an itemized appraisals that can be submitted to your insurance carrier. You will receive a written copy of your appraisal with a detailed description of the item being appraised, the date and the retail replacement value. This appraisal will be good for at least 2-3 years, or as your insurance carrier determines.

Most insurance companies require you to update your jewelry appraisals every so often. We will keep a copy of your appraisal on file, so that when it is time to update the item, we can do so easily and conveniently. If the item has been changed or updated in any way, we simply need to re-evaluate it at our shop. It’s always a good idea to let us see an item every so often to check prongs and to make sure it’s in tiptop shape and ready for you to continue to wear safely.

Unfortunately, there is no one simple answer, because it depends on many factors, namely market value and personal value. However, we can help you determine the best answer for your jewelry.

We highly recommend that you insure fine, very high-end jewelry items.

Only you know if something has sentimental value; if something is truly irreplaceable to you (e.g. a family heirloom), then you should consider insuring it.

However, not all jewelry needs to be insured. If you bring your piece to us, we can help you understand and evaluate the real market value of an item. There are also additional factors, such as what insurance covers and whether it’s more cost effective to pay the deductible versus simply replacing the jewelry itself.

We can also recommend a company who’s primary service is insuring jewelry, as well as provide information to set up a policy to ensure your jewelry is protected.

 

Ask Paul & Roz

We have over 35 years of experience working at Design One Jewelers, and we want to use that knowledge to help you with all your jewelry needs.

Do you have a question that you’d like to  ask before heading out the door to the shop? Drop us a line. We  will answer your questions to the best of our abilities, but feel free to look around our site too.  You may just find the answer you’re looking for right here!